Here you find answers to frequently asked questions. Often this is a convenient way to find answers to your questions. Should your question not be answered, please do not hesitate to contact us.

Our mail servers use SSL/TLS encryption, the prerequisite for secure transport encryption between the mail servers is that the remote mail server also uses SSL/TLS.­

Cancellation of your e-mail account is possible in Your account in the menu Settings> Membership.­

On the login page, please click "Lost password?" and enter the e-mail address You provided as an alternative e-mail address when registering.­

Paid services:

Email PRO - 1.00 € monthly
Email XL - 2.50 € monthly
Email XXL - 3.50 € monthly

Paid services such as fax and SMS can be used by charging credits 1 credit equals 0.10 €.
SMS - 2 credits by SMS
Fax - 3 credits per fax page


A standard fax page does not exceed 60 seconds per page. If extensively designed templates exceed the standard delivery time, percentage surcharges will apply.­

You will find the details for the client setup in your account under Settings > POP3/IMAP/SMTP.­

Send SMS online - directly from your mailbox or via SMS Manager. Sent SMS will be saved in the journal.

Attention when activating Mail2SMS in forwarding settings, your emails will be forwarded to your SMS number. This may result in additional SMS costs.­

The Membership in the Free Mail package is free.

Payments can be made securely by credit card even without a Paypal account, furthermore you can pay by bank transfer and PayPal.­